Case Study: Enhancing Enterprise Document Management with AI-powered Retrieval-Augmented Generation (RAG)

Industry: Infrastructure Investment and Asset Management
Geography: Saudi Arabia

Client Situation

The client engaged Nuefunnel to leverage cutting-edge AI technologies to streamline their internal knowledge retrieval processes. The primary objectives were to:

• Implement a user-friendly system for quick and accurate document retrieval.

• Comply fully with stringent local data protection regulations (Saudi Personal Data Protection Law).

• Enhance team productivity through improved accessibility and utility of internal knowledge assets.

Nuefunnel's Approach

1. Collaborative Discovery Workshops:
   Conducted detailed workshops with stakeholders to understand document structures, typical queries, business-specific use cases, and define key performance metrics. These sessions established clear alignment on requirements and compliance standards.

2. Phased Technical Implementation:

   Developed a private-cloud-based MVP solution using advanced Retrieval-Augmented Generation technology. The architecture included:

   • Data ingestion and parsing frameworks tailored for various document formats (PDF, Word, Excel, PowerPoint).

   • A hybrid vector database solution combining semantic search and traditional keyword-based retrieval.

   • Robust user authentication and access control mechanisms, integrated with existing IT infrastructure such as Microsoft Active Directory and Single Sign-On (SSO).

3. Iterative Development and Feedback Integration: Launched the MVP to select business units, monitored real-world application, and continuously refined the system based on structured user feedback and accuracy metrics.

Results

Client Testimonial:

"Working with Nuefunnel significantly improved our efficiency in managing internal documents and provided measurable productivity gains within just a few months. Their expertise in AI and commitment to data compliance made them a trusted partner throughout the project."

— Director of Information Technology, Infrastructure Investment Firm

• Immediate improvements in document retrieval time by up to 75% within the first month, further optimized thereafter.

• Achieved an 85% improvement in retrieval accuracy through iterative feedback cycles, significantly reducing erroneous or incomplete responses.

• Realized up to 30% improvement in productivity by the end of the 3-month MVP, saving an average of 10 hours per employee per week previously spent searching for information.

• Rapid adoption with approximately 80% active user engagement within the first month post-launch.

Client Impact and Next Steps

Following the successful MVP rollout, the client plans a broader implementation across additional departments and document types, including collaborative and API-driven platforms. Nuefunnel continues to support this scaling effort, ensuring sustainable integration and ongoing enhancement of the solution.

About Nuefunnel

Nuefunnel specializes in AI-powered solutions tailored to enhance operational efficiency and productivity across various industries. By combining deep technical expertise with strategic business insights, we deliver solutions that drive measurable results.